Refund and Return Policy

The online webpage camelot-water.com provides its visitors and customers with the right to return products according to the terms specified below.

Last Updated: June 2026

1. Return Period

Customers have the right to request a return within a period of 14 days from the date they receive the product.

2. Return Conditions

In order for a return to be accepted, the products must meet the following criteria:

• Be completely unused.

• Be in their original, undamaged packaging.

• Include all original accessories and manuals.

• Be accompanied by the official proof of purchase.

3. Non-Returnable Items

The following items are strictly excluded from the right of return:

• Used filter cartridges.

• Opened hygiene-related products.

• Customized or personalized products.

4. Defective Products

If a product arrives damaged or is found to be defective, Camelot will proceed with one of the following options after inspecting the item:

• Replace the product with a new one.

• Provide a full refund of the purchase value.

5. Refund Process

Approved refunds will be processed within 14 business days after we receive and successfully inspect the returned item. Refunds will always be issued using the original payment method whenever possible.

6. Return Shipping

Customers are responsible for covering the return shipping costs, unless the return is a result of a Camelot error or involves a defective product.

7. Contact

For any inquiries regarding returns and refunds, you can contact us at:
Email: info@camelot-water.com
Website: www.camelot-water.com